FAQ's
Frequently Asked Questions (FAQs)
About Quetzal Sarees & Quality
1. What is the difference between a Handloom Saree and a Powerloom Saree?
Answer: Handloom sarees are woven by hand on traditional looms by skilled artisans.
2. Are the colours and fabrics exactly as they appear on the website?
Answer: We make every effort to display the colours and textures of our sarees as accurately as possible. However, the exact colour may vary slightly due to individual monitor settings, screen resolution, and lighting conditions during photography. Minor variations in the fabric (like small knots or unevenness) are common in genuine handloom products and are considered a mark of their authenticity, not a defect.
3. Do all sarees come with a blouse piece?
Answer: Most of our sarees come with a matching or contrasting unstitched blouse piece. The presence and length of the blouse piece are clearly mentioned in the Product Details section of each individual saree listing.
Orders, Shipping & Delivery
4. What is your order processing time?
Answer: After your order is confirmed, we take time for a final quality check, careful folding, and packaging. Our standard processing time before dispatch is up to 7 business days.
5. How long does delivery take after the order is shipped?
Answer: Once your order is shipped, the delivery time is subject to the courier partner and your location.
Domestic Orders (Within India): Delivery typically takes an additional 3 to 7 business days. You will receive a tracking number via email once the order is dispatched.
6. Who do I contact if I have an issue with my order or delivery?
Answer: For all queries related to your order, tracking, or delivery, please contact us directly using the following details:
Email: contact@quetzalsaree.com
Mobile: +91 83460 33008
Returns & Product Care
7. What is your return and exchange policy?
Answer: (You should fill in your actual policy here, but a general answer is provided.) We accept returns or exchanges only for items that are received damaged or if the wrong product was delivered. The request must typically be raised within [e.g., 48 hours] of delivery, and the saree must be in its original, unused condition with all tags intact. Please refer to our dedicated Return Policy page for complete details.
8. How should I care for my saree?
Answer: Care instructions depend heavily on the fabric (Silk, Cotton, or Blend).
Silk Sarees: We highly recommend dry cleaning only for the first two washes, and thereafter for long-term care.
Cotton Sarees: Hand wash separately in cold water with a mild detergent.
Always refer to the specific Care Label provided with your product for the best guidance.