Privacy Policy

Effective Date: October 13, 2025, 1:36 AM IST

This Privacy Policy describes how Quetzal Saree (operating under the domain quetzalsaree.com, referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with our website.

By accessing or using our website, you agree to the collection, use, and disclosure of your personal information as described in this policy.

1. Information We Collect

We collect information from you when you interact with us, including when you browse our site, place an order, sign up for our newsletter, or contact us.

A. Personal Identification Information (PII)

This is information you directly provide to us, which includes:

Contact Details: Name, email address, shipping address, billing address, and phone number (+91 83460 33008).
Transaction Information: Details about the products you purchase, including date and time of order.
Payment Information: Payment card details or other payment account information. Note: We do not store sensitive credit card information. Payment processing is handled securely by our third-party payment gateways (e.g., Razorpay, etc.), who are responsible for compliance with industry standards (PCI-DSS).
Account Credentials: Username and password if you register an account.

B. Device and Usage Data (Non-PII)

This information is collected automatically when you visit our site:

Log Data: IP address, browser type, operating system, date/time stamps, referring/exit pages, and clickstream data.
Cookies: Small data files stored on your device. For more details, see Section 4 (Cookies).
Browsing Behaviour: Products viewed, pages visited, search terms, and how you interact with our website.

2. How We Use Your Information

We use your personal information for the following legitimate business purposes:

Purpose of Use	Description
Order Processing & Fulfillment	To process your transactions, manage payments, and ship your sarees to your provided address.
Customer Service	To communicate with you regarding your orders, answer inquiries, and provide support via email (contact@quetzalsaree.com) or phone.
Marketing & Promotions (With Consent)	To send you promotional emails, newsletters, and updates about new products, sales, and offers, provided you have explicitly opted-in.
Site Improvement	To analyze website performance, track trends, and improve the user experience, product offerings, and site functionality.
Security & Fraud Prevention	To screen orders for potential risk or fraud and comply with applicable laws and regulations.
Account Management	To create, maintain, and manage your user account on quetzalsaree.com.

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal information. We share your data only with specific third parties essential for operating our business:

Service Providers: We share necessary information (like name, address, and phone number) with third-party service providers who perform functions on our behalf, such as:
- Shipping & Logistics Partners: To deliver your orders (e.g., FedEx, Blue Dart, India Post).
- Payment Processors: To securely handle payment transactions.
- Marketing Platforms: To manage email campaigns and customer communication.
Legal Compliance: We may disclose your information if required to do so by law, in response to a court order, or to protect our rights, property, or safety, or that of others.

4. Cookies

Like most websites, quetzalsaree.com uses "cookies" to enhance your browsing experience. Cookies are used to:

Maintain Your Cart: Remember items added to your shopping cart.
Remember Your Preferences: Recall your language or location preferences.
Analytics: Track and analyze site traffic and usage to improve our service.

You have the option to accept or refuse cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

5. Your Rights & Data Retention

A. Opting Out of Marketing You may choose to stop receiving marketing emails from us by following the unsubscribe link provided in the footer of every marketing email. Please note that even if you unsubscribe from marketing emails, we may still send you non-promotional communications, such as those about your order status or account activity.

B. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

6. Security

We are committed to ensuring the security of your personal data. We implement generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or post:

Email: contact@quetzalsaree.com Mobile: +91 83460 33008 Website: quetzalsaree.com