Terms & Conditions
Terms and Conditions of Service
Effective Date: October 13, 2025
Please read these Terms and Conditions ("Terms") carefully. By accessing or using the website quetzalsaree.com (the "Site"), or by purchasing any products from Quetzal Saree (referred to as "we," "us," or "our"), you agree to be bound by these Terms and all policies referenced herein, including our Privacy Policy and Return Policy.
If you do not agree to these Terms, you may not use the Site or the services provided by us.
1. General Conditions and Eligibility
1.1 Scope
These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and/ or contributors of content.
1.2 Legal Capacity
To place an order on the Site, you must be at least 18 years old or be accessing the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
1.3 Changes to Terms
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.
2. Products, Pricing, and Orders
2.1 Product Accuracy
We have made every effort to display the colors, features, and images of our sarees as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. As our products are often handloom or handmade, minor variations in color, texture, or weave are inherent and will not be considered a defect.
2.2 Pricing and Availability
All prices listed on the Site are in Indian Rupees (₹) and are inclusive of Goods and Services Tax (GST), unless stated otherwise. We reserve the right to change product prices, descriptions, and availability at any time without notice.
2.3 Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order. We reserve the right at any time after receiving your order to accept, decline, or limit your order quantity for any reason (e.g., product shortage, error in pricing, or suspicion of fraud). If we cancel an order after processing your payment, the amount will be refunded to your original payment method.
2.4 Incorrect Information
In the event a product is listed at an incorrect price or with incorrect information due to a typographical or system error, we shall have the right to refuse or cancel any orders placed for the product.
3. Account and User Responsibilities
3.1 Account Security
You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your password or account at contact@quetzalsaree.com.
3.2 True Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our store. If any information you provide is found to be untrue (wholly or partly), we reserve the right to reject your registration and/or debar you from using the services of the Site without prior intimation.
3.3 Prohibited Uses
You are prohibited from using the Site or its content:
For any unlawful purpose.
To solicit others to perform or participate in any unlawful acts.
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
To upload or transmit viruses or any other type of malicious code.
To harass, abuse, insult, harm, defame, or intimidate others.
4. Payment, Shipping, and Returns
4.1 Payment
We accept various forms of payment, including credit/debit cards, net banking, and Cash on Delivery (COD) where available. You agree that you are the authorized user of the payment method provided.
4.2 Shipping
We aim to process and ship orders within the timeline specified on the product page. Delivery times are estimates only, and we are not liable for any delays caused by the shipping carrier, customs, or other factors outside our control. The risk of loss and damage for products passes to you upon delivery.
4.3 Returns and Refunds
All returns and exchanges are governed by our Return Policy. You agree to comply with the terms of the Return Policy, including the 3-day return window and the mandatory requirement for an unedited unboxing video to validate any claim of damage or defect.
5. Intellectual Property and Copyright
All content on the Site, including but not limited to text, images, graphics, logos, product design, and software, is the property of Quetzal Saree (quetzalsaree.com) or its licensors and is protected by Indian and international copyright and trademark laws.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the content without express written permission by us. Quetzal Saree is a registered brand name, and unauthorized use of our name, logo, or designs is strictly prohibited.
6. Limitation of Liability
Quetzal Saree will not be liable for any indirect, incidental, punitive, special, or consequential damages (including loss of profits, revenue, data, or goodwill) arising from your use of the Site or any products purchased from the Site, even if advised of the possibility of such damages.
Our maximum liability for any product sold to you shall be limited to the price of that product.
7. Governing Law and Jurisdiction
These Terms and your use of the Site are governed by and construed in accordance with the laws of India.
Any dispute or claim relating to your use of the Site or to any products sold or distributed by Quetzal Saree will be subject to the exclusive jurisdiction of the courts located in [Insert City/State of Business Registration in India, e.g., Hyderabad, Telangana].
8. Contact Information
Questions about the Terms and Conditions should be sent to us at:
Email: contact@quetzalsaree.com Mobile: +91 83460 33008 Website: quetzalsaree.com